Booking & Confirmation:

• Customers can book rides via our website, mobile app, or customer service hotline.
• Upon booking, a confirmation message, including the booking reference number, pick-up details, and estimated fare, will be sent.
• It is the customer's responsibility to verify the details. Please confirm your booking at least 24 hours prior to your scheduled ride to avoid automatic cancellation.

Payment:

• Fares are calculated based on distance, time, and applicable surcharges.
• Payments can be made via cash, credit/debit cards, or digital payment methods.
• Payment must be completed at the end of the journey. Non-payment may result in legal action and additional charges.

Cancellation & Refund Policy:

• Cancellations made more than 24 hours before the scheduled pick-up time are free of charge.
• Cancellations made within 24 hours will incur a fee of 50% of the estimated fare.
• In case of a no-show, the full fare will be charged.
• Refunds, if applicable, will be processed within 7-10 business days.

Liability & Responsibility:

• Aanvi Cab strives to provide timely and safe transportation but is not responsible for delays caused by factors beyond our control, such as traffic, weather, or road conditions.
• We are not liable for any losses or damages resulting from missed flights, appointments, or events.
• Passengers are responsible for their personal belongings; Aanvi Cab is not liable for lost or stolen items.

Passenger Conduct:

• Passengers must adhere to respectful and lawful behavior during the ride.
• Smoking, consumption of alcohol, or illegal substances is prohibited in the vehicle.
• Passengers are liable for any damage caused to the vehicle.

Privacy & Data Protection:

• We prioritize the privacy of our customers and ensure that personal information is handled according to our privacy policy.
• Personal data will not be shared with third parties without explicit consent.